Cancellation/Refund Policy

We want to ensure that your stay at our hotel in Puri is as smooth and enjoyable as possible. To maintain a comfortable and safe environment for all our guests, we have established the following policies

Cancellation/Refund Policy of Neelachal Lodge :

At Neelachal Lodge, we understand that travel plans may change, and we strive to provide you with flexibility and convenience. Please take a moment to review our Cancellation and Refund Policy before making a reservation.

1. Cancellation Policy:

– Flexible Rate: Reservations made under the Flexible Rate can be canceled free of charge up to 24 hours before your scheduled check-in time. If canceled within 24 hours of the check-in time or in case of a no-show, one night’s room rate will be charged.

– Advance Purchase Rate: Reservations made under the Advance Purchase Rate are non-refundable. Cancellations or modifications are not allowed, and the full reservation amount will be charged.

2. Refund Policy:

– Refunds for eligible cancellations will be processed within 7-10 business days and will be issued in the same form as the original payment.

3. No-Show Policy:

– In the event of a no-show (when a guest does not check in on the scheduled arrival date without prior notice), one night’s room rate will be charged, and the rest of the reservation will be canceled.

4. Early Departure Policy:

– If you need to check out before your scheduled departure date, please notify us at least 24 hours in advance. Failure to do so may result in an additional night’s room rate being charged.

5. Group Reservations:

– Group reservations are subject to specific cancellation and refund policies, which will be provided at the time of booking.

6. Special Promotions and Packages:

– Special promotions and packages may have different cancellation and refund policies. Please refer to the terms and conditions provided when booking these offers.

7. Booking Modifications:

– Modifications to your reservation, such as changes in dates or room type, may be subject to availability and rate differences. Please contact us directly to make any changes to your booking.

8. Contact Us:

– If you have any questions or need assistance with your reservation, please don’t hesitate to contact our reservation team at [email protected] or 8637296052.

We recommend that you carefully consider travel insurance to protect your booking in case of unforeseen circumstances. Neelachal Lodge reserves the right to amend this Cancellation and Refund Policy as needed. Any changes will be updated on our website and will apply to future reservations.

Thank you for choosing Neelachal Lodge for your accommodation needs. We look forward to hosting you and providing you with a memorable stay.





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