Terms & Conditions

We want to ensure that your stay at our hotel in Puri is as smooth and enjoyable as possible. To maintain a comfortable and safe environment for all our guests, we have established the following policies

Terms & Conditions of Neelachal Lodge :

Welcome to Neelachal Lodge! We are delighted to have you as our guest. Please take a moment to review our accommodation terms and conditions before making your reservation.

1. Reservation and Booking:
– Reservations can be made online through our website or by contacting our reservation desk.
– Guests must provide accurate personal information when making a reservation.
– A valid credit card is required to secure a reservation.

2. Check-In and Check-Out:
– Check-in time is 3:00 PM, and check-out time is 11:00 AM.
– Early check-in or late check-out may be available upon request and subject to availability.
– A valid photo ID and the credit card used for booking are required at check-in.

3. Payment Policy:
– Payment for your stay is required upon check-in.
– We accept major credit cards and cash.
– Additional charges for amenities, services, or damages may apply and will be settled upon check-out.

4. Cancellation Policy:
– Cancellation policies may vary depending on the type of reservation and rate selected. Please refer to your booking confirmation for details.
– Non-refundable rates are not eligible for cancellation or modification.
– We recommend purchasing travel insurance to protect against unforeseen circumstances.

5. Children and Extra Guests:
– Children under the age of 12 stay free when using existing bedding.
– Additional charges may apply for extra guests. Please inquire about our policies and fees.

6. Pet Policy:
– Neelachal Lodge is a pet-friendly establishment. Please notify us in advance if you plan to bring your pet.
– Additional charges and restrictions may apply. Guests are responsible for any damages caused by their pets.

7. Smoking Policy:
– Neelachal Lodge is a smoke-free property. Smoking is prohibited in all indoor areas, and designated smoking areas are provided outdoors.

8. Quiet Hours:
– To ensure a peaceful environment for all guests, quiet hours are observed from 10:00 PM to 7:00 AM.

9. Damage and Theft:
– Guests are responsible for any damage to the hotel property or its contents caused during their stay.
– The hotel is not responsible for the loss or theft of personal belongings. Please use the in-room safe for valuable items.

10. Guest Behavior:
– Guests are expected to conduct themselves in a respectful and considerate manner at all times.
– Disruptive or inappropriate behavior may result in eviction without a refund.

11. Privacy Policy:
– Guest information is collected and used in accordance with our privacy policy. For more details, please refer to our website’s privacy policy.

12. Force Majeure:
– Neelachal Lodge is not liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, or other unforeseen events.

By making a reservation at Neelachal Lodge, you agree to abide by these terms and conditions. We reserve the right to amend these policies without prior notice. Please feel free to contact us if you have any questions or require further information. We look forward to providing you with a comfortable and enjoyable stay.

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